All shipments are dispatched within 48 to 72 hours, Monday through Friday.
Orders placed on Saturdays, Sundays, or public holidays will be processed on the following business day.
For the security of your order, we only deliver to permanent street addresses. We cannot ship to PO Boxes, mail-forwarding services, or temporary addresses.
Ugems co. cannot be held responsible for delivery errors resulting from an incorrect shipping address provided during checkout.
Once your order is dispatched, you will receive a ‘Shipment Confirmation’ email with a tracking number.
Driven by a commitment to sustainability, we ship internationally utilising DHL Express GoGreen Plus carbon-reduced delivery. For local deliveries, we utilise our domestic postal service paired with responsibly sourced, circular packaging to support a greener community.
The price you see at checkout is the final price. All international orders include duties and taxes; there will be no additional charges upon delivery.
Enjoy complimentary shipping on all orders of two or more items.
We currently accommodate safe transit to the following regions: Asia: China, Hong Kong, India, Indonesia, Japan, Macau, Malaysia, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam Australia & New Zealand: Australia, New Zealand Europe: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom North America: Canada, Mexico, United States
Delivery Times and Costs
Destinations
Estimated Delivery Time
Shipping fee
Asia
1-4 Business Days
$10 USD
Australia & New Zealand
3-7 Business Days
$15 USD
Europe
3-7 Business Days
$15 USD
North America
3-7 Business Days
$15 USD
While we strive for precision, Ugems co. is not liable for delays caused by external factors such as customs clearance, extreme weather, or carrier disruptions.
In the rare event that your package arrives damaged, please contact customersupport@ugems.co within 48 hours of receipt with photographic evidence so we can assist you promptly.
