Our two-year guarantee ensures your piece is protected against any manufacturing or material defects. While this covers unusual deterioration, please note it does not extend to natural wear and tear, accidental damage, or instances of improper handling. We are committed to the integrity of our work and ensuring your jewellery meets our exacting standards of quality.
Every genuine piece purchased directly from Ugems co. online boutique is covered by a two-year guarantee, effective from the original date of purchase.
To initiate a claim under our two-year manufacturer’s guarantee, please contact our concierge team at customersupport@ugems.co. To ensure a swift resolution, kindly include the following details in your correspondence:
Your order number
A description of the issue you’ve encountered
One or more high-resolution images capturing the specific area of concern
We will review your request and follow up with an update promptly.
We stand by our craft. Should your piece require attention due to a manufacturing defect within two years, Ugems co. will provide complimentary shipping for the return, inspection, and any necessary repairs to make things right.
