At Ugems co., we are dedicated to protecting the privacy and security of our clients. This policy outlines how we collect, utilise, share, and safeguard your information when you interact with our boutique digital storefront, purchase our designs, or communicate with our concierge team.
1. How We Collect and Utilise Your Information We process your personal information strictly to deliver an exceptional, secure, and luxury shopping experience.
Account & Order Management: We collect your name, email address, billing address, and phone number to fulfil your purchases, manage orders, track global shipments, and provide order updates.
Customer Concierge & Communication: Should you reach out to our team concerning our two-year guarantee or repair services, we utilise your contact details and communication history.
Marketing & Engagement: With your explicit consent, we may utilize your email address to send you private invitations to new collection launches, brand insights, or exclusive digital events. You may opt out of these communications instantly at any time.
2. Payment Security and Client-Side Data Retention
2.1 Financial Transaction Encryption
Every transaction processed through Ugems co. is fully encrypted and secured using industry-standard Secure Sockets Layer (SSL) technology. To ensure your complete privacy and protect against financial fraud, your credit card and alternative payment details are never retained, stored, or accessible on our web servers. Instead, all financial data is seamlessly and securely transmitted via encrypted pathways directly to our third-party payment processor for bank authorisation.
2.2 Client-Side Preference Retention (Cookies and Local Storage) For your shopping convenience, your temporary shipping addresses and non-financial checkout preferences are saved locally within your own browser’s cache and cookies for a maximum duration of thirty (30) days.
Please note that Ugems co. does not deploy server-side tracking cookies or host this information on our internal database systems for this purpose.
This data persistence is entirely client-side and relies exclusively on your independent browser configuration. You retain complete autonomy over this data and may clear your browser cookies and local storage cache at any time to remove these temporary records.
3. Data Sharing & Disclosure
At Ugems co., we treat your personal information as entirely proprietary. We do not sell, rent, or lease your personal data to third parties. We only share your data under the following limited and highly controlled circumstances:
Essential Service Providers: We share necessary delivery data (name, address, and phone number) with our global logistics, courier, and shipping partners to ensure safe, fully-insured delivery of your jewellery pieces to your designated destination.
Legal Compliance: We may disclose your information if required to do so by applicable laws, court orders, or government regulations, or if we believe such action is necessary to protect the rights, property, or safety of Ugems co. and our patrons.
4. Security of Your Information
We implement rigorous physical, technical, and administrative security measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Digital Defences: Our store architecture operates under secured protocols, using firewalls, encryption software, and strict electronic access control lists.
Internal Restraints: Access to your personal data is restricted exclusively to essential employees and verified partners who require that information to complete a specific service or transactional duty.
Inherent Risks: While we deploy enterprise-grade security protocols, please be aware that no transmission of data over the internet or electronic storage system can be guaranteed as 100% secure. We encourage you to use secure passwords and clear your personal browser caches periodically.
5. Your Legal Rights
Under the Hong Kong Personal Data (Privacy) Ordinance, you hold the following rights regarding your data:
The Right to Access: You may request a copy of the personal data we hold about you.
The Right to Rectification: You may request that we update or correct any inaccurate information.
The Right to Erasure: You may request the deletion of your account and personal data, subject to our legal requirements for tax and warranty record-keeping.
6. Updates to This Policy
We may periodically update this Privacy Policy to reflect modifications to our digital infrastructure, checkout technologies, or evolving legal requirements. Any revisions will be accompanied by an updated “Last Updated” date at the peak of this page. We encourage you to review this policy occasionally to stay fully informed on how we preserve your security.
